IMPROVING THE QUALITY OF SERVICES PROVIDED BY A MINISTRY, IN TERMS OF MODERNIZING MANAGERIAL THINKING

Iuliana MOISESCU; Constantin OLTEANU; Aurel Mihail ȚÎȚU

doi:10.71235/rmee.116

Vol. 20 No. 2 (2021), Articles

Vol. 20 No. 2 (2021)

IMPROVING THE QUALITY OF SERVICES PROVIDED BY A MINISTRY, IN TERMS OF MODERNIZING MANAGERIAL THINKING

Articles

https://doi.org/10.71235/rmee.116

Published 2021-06-30

Iuliana MOISESCU⁺⁻
Constantin OLTEANU⁺⁻
Aurel Mihail ȚÎȚU⁺⁻

Iuliana MOISESCU

Ministry of Culture, 22, Unirii Blv., 3rd District, Bucharest, Romania,

Constantin OLTEANU

Sibiu County Directorate for the Registration of Persons, 14 Field Str., Sibiu, Romania;

Aurel Mihail ȚÎȚU

Lucian Blaga University of Sibiu, 10 Victoriei Street, Sibiu, Romania;

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Keywords

bureaucracy
management
central public administration
public services

How to Cite

MOISESCU, I., OLTEANU, C., & ȚÎȚU, A. M. (2021). IMPROVING THE QUALITY OF SERVICES PROVIDED BY A MINISTRY, IN TERMS OF MODERNIZING MANAGERIAL THINKING. Review of Management and Economic Engineering, 20(2), 137–144. https://doi.org/10.71235/rmee.116

Abstract

Through this paper we propose an analysis of the relationship between the concept of bureaucracy and the efficiency of existing management at the level of public institutions. We will present a point of view on the possible causes underlying the failure in providing quality services by central public authorities. Another issue will be related to management, by which it was aimed, since 2003, the implementation of an efficient management of public resources and also the ensuring of a permanent change in the management system, depending on the changes produced in the level of general and specific public interests. The degree of achievement of these objectives can be measured through the perception of citizens regarding the quality of public management existing at the level of the entire public administration.

https://doi.org/10.71235/rmee.116

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IMPROVING THE QUALITY OF SERVICES PROVIDED BY A MINISTRY, IN TERMS OF MODERNIZING MANAGERIAL THINKING

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