CONTRIBUTIONS REGARDING INTERNAL QUALITY ASSURANCE IN A PUBLIC ORGANIZATION PROVIDING SERVICES TO CITIZENS

Abstract

Through this paper, it is being suggested research on how to ensure a high level of quality in an organization providing services to citizens. To begin with, some aspects were presented regarding the principle concept of an organization is based on knowledge. Several theories related to the concept of organization in the context of knowledge-based management, as well as the main characteristics of knowledge-based organizations, are presented. Differentiation was made between the functions of public organizations and private organizations to better highlight aspects of the functioning of public organizations. It was considered important to introduce the concept of management and the functions of management. The place and role of quality in the knowledgebased organization were shown. Aspects regarding the quality of services in public organizations providing services to citizens were shown, presenting notions about the concept of public service with the basic principles specific to public service.